Hassle-Free Returns Policy
We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return any unused or defective merchandise FREE, for a prompt refund or exchange; the only exception is personalized or custom made items.
 | If you have purchased an eBags branded bag, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise. |
*Rolling Luggage, Professional Totes, and Crew Coolers purchased by Airline Crewmembers have a 5-year Commercial Use limited warranty against defects in materials and workmanship.
- Excessive wear & tear is not covered.
- Determination of excessive wear & tear is subject to eBags' discretion.
- Crew Coolers seam failure is not covered.
- Continued damage caused by a lack of effort to repair the bag, or the failure to replace worn parts resulting in additional damage will not be covered.
- Example: Failure to replace a worn wheel, resulting in further damage to the bag and wheel chassis.
- Replacement parts will be provided at no charge, subject to parts availability.
What Else Do I Need To Know?
- eBags will pay all UPS return shipping costs. We will provide you with a pre-paid UPS label to return the items to us.
- Used items are protected by eBags against defects for 60 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
- You can return unused items sold by eBags for 60 days from the receipt of shipment. All items must be in the condition you received them with all hang tags attached and in the original box.
- Your card will be credited for the price of the bag and any taxes. This credit will not include any original shipping charges. Your credit will appear after eBags has received and processed your returned item through our return procedure.
- Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
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