We are sorry that we cannot accept international returns via our website. Please contact eBags customer care in order to return your international order.
If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days. Upon receipt of your return, a prompt refund will be issued to your original method of payment.
What Else Do I Need To Know?
If you received an incorrect or damaged product, please contact eBags customer care immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
We will email you detailed return instructions to return your item(s)
Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
If you're returning more than one item, we may ask you to ship items together or in separate boxes.
Your refund will include the price of the bag and any duties and taxes, but will not include any original shipping charges, if applicable.
Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.