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You are here: Help Center Home » Privacy & Security » Our Security Pledge

Our Security Pledge

Part of our mission here at eBags is to deliver a trustworthy customer experience. The safety and security of your online shopping experience is very important to us. The eBags Security Pledge protects you while you shop at eBags so that you never have to worry about the safety of your personal and payment information. We guarantee that every transaction you make at eBags will be safe. This means you pay nothing if unauthorized charges are made to your credit card or payment method as a result of shopping at eBags. This is the eBags Security Pledge Guarantee:

  • Credit card purchases are covered under the Fair Credit Billing Act; your bank cannot hold you liable for more than $50.00 of fraudulent charges. If you bank does hold you liable for $50.00 in fraudulent charges we will cover this liability so long as the unauthorized use of your credit card resulted through no fault of your own from purchase made on our website while using the eBags' Secure Server (defined below).
  • In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

eBags' Secure Servers use Secure Sockets Layer (SSL), an encryption technology that works with all modern web browsers, so that only eBags can read your personal and payment information. All of the forms that capture personal and payment information on our site utilize SSL technology; you can easily tell by the "https" in your browsers address and status bar, and you browser should have a lock or a key icon that also indicates that this security is working.

Some additional tips for staying safe and secure online:

  • Create strong passwords and protect them. When creating a password, you should avoid passwords that are easy to guess. Your password should have a minimum length of 6 characters, and you should try to mix-in numbers to make the password even stronger by making it harder to guess. Passwords at eBags are case sensitive, meaning "CASE-SENSITIVE" and "case-sensitive" are not the same. Please keep your passwords private and secure; remember, anybody who knows your password and email address can access your account.
  • Be wary of unsolicited emails and telephone contacts. eBags will never e-mail or call a customer and ask them to disclose any personal or payment information. Such information should only be submitted when completing an order on eBags.com, contacting eBags.com directly, or when making updates to your account information on eBags. Beware of suspicious e-mails that provide links to update your personal or payment information; do not click on these links - instead, delete these emails as they are likely Phishing or spoofed emails and are not authorized or affiliated by/with eBags.

By following these tips, and safely shopping at eBags, you will join millions of other customers who have safely shopped at eBags and over the Internet. We're certain that after successfully shopping online at eBags, you will be on your way to appreciating the power, convenience, and security of shopping online.