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Frequently Asked Questions

Q. How do I join eBags Rewards?
A. Sign up here. It's FREE and easy!

Q. How do I earn eBags Rewards points?
A. Anytime you purchase on eBags, you will receive points that will be redeemable towards a future order.

Q. When will eBags Rewards points be applied to my account?
A. Points will be added to your account within 24 hours in a pending status. Provided the items are not returned, the points will be available to redeem within 30 days.

Q. What is a pending status?
A. Points in a pending status are not available to redeem.

Q. How many eBags Rewards points will I earn on my order?
A. We will take a percentage of your order and convert it into points. (eg: a 5% eBags Rewards promotion on a $100 order equals 5 points)

Q. How much is an eBags Rewards point worth?
A. Each point converts to one dollar at checkout.

Q. How do I redeem my eBags Rewards points?
A. Points may be redeemed when a Member makes a qualifying purchase through eBags.com. Real-time point redemption is available in the cart. You will be asked if you wish to redeem any, all, or a portion of your available points in the cart.

Q. Can I get eBags Rewards points for my prior purchases?
A. Points cannot be earned from purchases made prior to signing up for eBags Rewards.

Q. Will eBags Rewards points expire?
A. Points or unused portions thereof will expire 1 year from the date of issuance.

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