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Our Promise: Lifetime warranty, exchange or return - whatever it takes (5 years for commercial use).
We want you to be completely satisfied with your purchase of an eBags-branded product.
If you encounter a problem with the product, we want to know about it right away.
Contact Customer Service at 1-800-820-6126 and we'll do whatever it takes to correct the situation.
It's really as simple as that!
When contacting us, please provide the following information available to help us speed up the resolution of the problem:
- Order Number (if applicable)
- Full Name
- Current Shipping Address
- Email address
- Contact Telephone
- Product Name (Sku)
- Product Color
- PO Number (on white tag inside main compartment of bag)
- Problem with product with as much detail as possible