Luggage, Handbags, Backpacks, Suitcases, Purses, Briefcases, Wallets & More


Weâ€™re committed to helping you get the answers you needâ€¦when you need them. Whether youâ€™re visiting for the first time or a regular eBags customer, this section should answer many of your questions. Still need help? Chat online with a personal shopper, send us an email or call us at 1-800-820-6126.
Contact us

Return to main Help

Hassle-Free Return Policy
We unconditionally guarantee all merchandise sold by eBags. If you are not completely satisfied with your purchase, you may return your unused merchandise within 30 days for a prompt refund.
You can do this by entering the eBags Web site and filling out the merchandise return form. If you are located in the Continental U.S., we will contact you to arrange a UPS pickup. For information about Canada, please see the 'Returns Procedure' section.
When completing the merchandise return form you will be asked to specify whether you prefer a credit to your credit card or if you are requesting a replacement item be shipped. Note: Replacement items must be identical (including color) to your original order. If you are interested in a different item, you will select the "credit my card" option and place a new order.
If you are returning your item for credit, your credit card will be credited for the price of the bag and any taxes, excluding shipping costs. eBags will coordinate and pay the return freight charges, but will deduct a small return charge of $5.00. If the return is due to a manufacturing or eBags error, the initial shipping and return charges will be waived.
Your card will be credited within 48 hours of when the UPS driver picks up the merchandise from your doorstep. Expect the credit to show up on your next monthly credit card statement.

Contact Customer Care
If you have a customer service issue that requires immediate attention, please email us or call us toll free at 800-820-6126.

Did you know? eBags also does Corporate Sales & High Volume Orders.

Customized logo bags for your event
Corporate gifts that will be remembered
Promotional products that stand out

Shop now at www.ebagscorporate.com.

eBags Wants to Hear From You!
Are there additional Brands or Products that you would like to see on eBags? Is there other information that we can include on our site to make your shopping experience better? We are listening!

2000 characters remaining

Email Address: (optional)

Order by Phone: 800-820-6126 | 10,617,896 Bags Shipped Since 1999 | Free Returns

Where's My Bag?
• Manage Your Account
• Check your Order Status

Shipping & Returns
• See our Shipping Rates
• See our Returns Policy

Customer Care
• Forget your password?
• Visit our Help Center

AAA Members Click Here

All other trademarks not owned by eBags.com or its subsidiaries that appear on this site are the property of their respective owners.




Hassle-Free Return Policy We unconditionally guarantee all merchandise sold by eBags. If you are not completely satisfied with your purchase, you may return your unused merchandise within 30 days for a prompt refund. You can do this by entering the eBags Web site and filling out the merchandise return form. If you are located in the Continental U.S., we will contact you to arrange a UPS pickup. For information about Canada, please see the 'Returns Procedure' section. When completing the merchandise return form you will be asked to specify whether you prefer a credit to your credit card or if you are requesting a replacement item be shipped. Note: Replacement items must be identical (including color) to your original order. If you are interested in a different item, you will select the "credit my card" option and place a new order. If you are returning your item for credit, your credit card will be credited for the price of the bag and any taxes, excluding shipping costs. eBags will coordinate and pay the return freight charges, but will deduct a small return charge of $5.00. If the return is due to a manufacturing or eBags error, the initial shipping and return charges will be waived. Your card will be credited within 48 hours of when the UPS driver picks up the merchandise from your doorstep. Expect the credit to show up on your next monthly credit card statement.