Where do I mail my photos once I place my order?

You will be given detailed instructions on the order confirmation page after you place your order. Please send in your photo within 24 hours of placing your order. You can either mail in printed photos or email us digital photos as stated below:

Email your order confirmation number and a digital photo to:

GinaPhotos@ebags.com

Or mail your order confirmation number and a printed photo to:

Gina Alexander Inc.
Attn: Photos
P.O. Box 1919
Burbank, CA 91507-1919

We need your photo right away to begin construction of your bag. If your photo is not sent immediately, other orders will be placed in front of yours and we cannot guarantee that your order will arrive on time.

We do not begin processing your order until we receive your photo. All orders are estimated to arrive within 4 weeks from when your photo is received.

A representative from eBags will contact you by email once your photo has been received. A second email will be sent notifying you when your order has been shipped.

Please read our photo tips for more detailed information on choosing the right photo. Innappropriate photos are not permitted, nor are copyrighted photos or images. All photos must be your own private property. Any photographs with copyrights must be accompanied with legal permission from the owner.

You bet! All photographs will be returned with your personalized bag at delivery.

Each bag is custom made to your specifications - due to the personalization of this service, we do not offer any refunds.

How does my bag get delivered?

All orders are sent UPS direct to your doorstep.

Due to the many details that go into producing your personalized bag, we cannot guarantee an exact date for delivery.

Will my photograph be an 'iron-on' transfer which is made into a bag?

No. Your photograph will be set through a special design process. This process entails taking your photograph and processing it right onto the fabric through a special technique that is exclusive to Gina Alexander, Inc. This fabric is then handmade into your individual bag.

Your photograph is processed right onto a bridal satin fabric. This fabric will also ensure the image's integrity and is smooth to the touch.

Our bags range in price from $75 - $260 depending on the style. See the entire product collection.

Gina Alexander gives a one year warranty on the manufacturing of the bag. If there are construction issues, Gina Alexander will repair the bag at no cost to the customer. Gina Alexander does not cover normal wear and tear. The customer incurs mailing costs.

No. We do not currently allow two different photos for each side of your custom made bag.

There are several important requirements. Please read our detailed description on choosing the right photograph.

The designers of Gina Alexander, Inc. may need to adjust your photograph to assist in the production of your particular bag and hold all rights to artistic design. Some photo alterations - such as cropping - may be necessary to fit the measurements of your chosen bag style. Read all of our photo tips for additional details.

How do I protect my new bag from the rigors of daily use?

The first thing we suggest you do when you receive your bag is to Scotch Guard® it. Apply one layer, then wait for it to dry. Once dry, apply a second layer for added protection. When your bag is not in use, we suggest storing it in your complimentary Gina Alexander dustbag.

Yes. Your bag is durable but does need some cleaning from time to time. We suggest spot treating your bag with basic soap and water. Use a wet towel and dab the dirt off the bag. Let it dry and then apply Scotch Guard® to it. Some owners have brought them into professional bag cleaners as well.