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Contact Customer Care

If you have a question about your order status, a return, or a purchase you are considering, we’re here to help. Your can contct us via one of the methods below:

  1. Chat with a customer care agent

    Chat/Email Support: 5:00am - 8:00pm MST (7 days a week)
  2. Call us toll free at 1.800.820.6126
    Monday-Friday, 8AM to 4:30PM MST
  3. Send us an email - We will reply promptly within one business day.
  4. Send us a letter using the provided address and we will respond as soon as we can.

    eBags mailing address
    5500 Greenwood Plaza Blvd, STE 160
    Greenwood Village, CO 80111

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