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Cancel or Change Your Order

Cancellation and Changes Policy

eBags customers’ orders are sent to our warehouses frequently throughout the day for the fastest possible fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has transmitted to a warehouse and begun processing.

If you would like to cancel or change your order, please click here or call eBags Customer Care at 1-800-820-6126 as soon as possible. We will do everything we can to accommodate your request if your order has not already been sent to one of our warehouses.

If we are unable to accommodate your request and you receive the merchandise, please contact eBags Customer Care at 1-800-820-6126.

Cancel an order

Customer Care Phone Hours
Monday-Friday, 8AM to 4:30PM MST
Saturday-Sunday, Closed

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