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What Do We Mean by "Customer Opinions"?

eBags has collected millions of customer ratings on the products we sell, and we use this feedback to create unique "Customer Opinion" scores. We believe these scores, in conjunction with our other numerous shopping tools, will help guide you to the perfect bag among the thousands of choices we have.

The Customer Opinions we track are:

  • Most Durable
  • Most Organized
  • Most Recommended
  • Most Stylish

Customer Opinions will be an option on the left hand navigation to narrow down your search criteria, when looking at a list of various products. Customer Opinions will not appear when there are no products that qualify.

When creating Customer Opinion scores for "Most Stylish," "Most Durable" and "Most Organized," we consider not only the numeric ratings given to each product, but also the written feedback provided by customers who have purchased from us. These written comments are scored by a sophisticated process that captures the positive and negative opinions of each bag, as well as the intensity of each opinion.

The "Most Recommended" score is taken directly from the percentage of customers who say they would recommend an item to a friend. The higher the score [e.g. 93%], the higher a product will rank among the "Most Recommended" lists.

We know you'll have more confidence in products reviewed by more customers, and so we decrease a product's score if it has received less than 10 customer ratings. The less customer ratings a product has, the more we decrease the scoring. For example, a product with only one rating will have its score decreased more than products that have received nine ratings.

We realize that there are many trusted brand names, and many that you may not be familiar with. For that reason, we also consider a brand's overall customer ratings when scoring their products. The weighting of the brand's overall customer rating is stronger for products with relatively few customer ratings. A brand's overall customer rating is not considered at all for the Organization and Style scores once the product has received 10 or more customer ratings. For Durability scores, the brand's overall customer rating is not considered once the product itself has received 100 customer ratings.

We realize that there are many trusted brand names, and many that you may not be familiar with. For that reason, we also consider a brand's overall customer ratings when scoring their products. The weighting of the brand's overall customer rating is stronger for products with relatively few customer ratings. A brand's overall customer rating is not considered at all for the Organization and Style scores once the product has received 10 or more customer ratings. For Durability scores, the brand's overall customer rating is not considered once the product itself has received 100 customer ratings.

Shopping by Customer Opinion is easy. To select a list of products that rank in the top 30% of our Customer Opinions scoring, click the relevant box under the "Customer Opinions" box in the left portion of the screen.

In order to sort a list of products based on a Customer Opinion score, you'll want to use the "Sort By" drop down menu at the top of the page.

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