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Gift Card Problems

Having a problem with an eGift Card or Printable Gift Card?

If you are having trouble redeeming an eBags eGift Card or Printable Gift Card, your intended recipient never received the eGift Card you sent them, or if the gift recipient has lost their Gift Card code, we can help. Please email us or call us at 1-800-820-6126 with the following information:

  • Your email address
  • Your full name
  • The original order number (if available)
  • The original Gift Card code (if available)
  • The name and address of the gift-giver or gift recipient (if available)
If you are having trouble purchasing an eBags eGift Card or Printable Gift Card, simply call our Customer Success team at 1-800-820-6126. We can assist you with placing an order for an eBags eGift Card or Printable Gift Card.

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