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Returns Policy

Hassle-Free Returns Policy

We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return any unused or defective merchandise FREE, for a prompt refund or exchange; the only exception being personalized or custom made items.

What Else Do I Need To Know?

Return An Item

Gift Returns

If you have received an eBags item as a gift and are not completely satisfied with the gift, please submit a Gift Return to receive an eBags gift certificate.

What Else Do I Need To Know?

Return a Gift

Questions about our return process? Watch the video below as Zack from our Customer Care team walks through our returns process.

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