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Returns Policy

If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, FREE of charge. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.

What Else Do I Need To Know?

  • If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
  • All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
  • eBags will pay the UPS return shipping costs if the item is returned from within the U.S. We will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.
  • Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
  • If you're returning more than one item, we may ask you to ship items together or in separate boxes.
  • Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable.
  • Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
  • Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate.
  • Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.

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