If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.
NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care.
A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.
eBags Rewards Members who opt for a refund to their original form of payment will receive a $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.
Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.
What Else Do I Need To Know?
If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.
Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy.
If you're returning more than one item, we may ask you to ship items together or in separate boxes.
Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.
Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate.
Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.