Tuesday March 17, 2020

To our eBags Community,

In this unprecedented global climate, the health and safety of our associates and customers is top priority at eBags.

To support the worldwide efforts to slow the spread of the Covid-19 virus, we are encouraging all of our employees to work remotely during that period.

We continue to monitor the updates from federal, state and local officials, and are actively following guidance and recommendations from the Centers for Disease Control (CDC). We will provide further updates as the situation continues to develop.

We’re committed to standing by you at this uncertain time. To that extent, you can reach us:

• Customer Service Team: We will continue to provide you with exceptional customer service via email and chat. Our Customer Service team is ready to help with your questions. Email help@ebags.com, chat live by visiting the help center or call us at 1-800-820-6126
• eBags.com: Remains open for business but we recognize some deliveries may take a few extra days. We will also allow customers to return items outside of our normal 30 day return window by contacting our customer care team.
• Social Media Channels: If you need us reach out. We’re staffed remotely to be able to respond as quickly as possible.

We thank you for your patience and understanding during this extraordinary time. By working together responsibly, we will overcome this challenge. And when the world is ready to travel again, eBags will be ready to join you.

Take care and stay healthy.

The eBags Team