"How unfortunate - I loved this bag. It's a very stiff and boxy, but I found that helpful to keeping my things organized. However, not 3 months into owning it, the handle ripped off while I was on a trip. It ripped right along a thread line, it was clearly a manufacturer's defect. When I reached out to McKlein, I got an answer in broken English telling me it was not a "manufacturer defecting" and they could give me a discount on another bag. I finally got this one replaced, we'll see if they send it. Also, the trim on the hendles is coming off as well. I have friends who've had a similar McKlein bag for years and thought it was great. Maybe I just got a bad batch."
"I love how this bag looks. I think it is a practical bag for every day work use. I have two complaints. 1. Even though the bag looks great, it feels cheap. I am interested to see how it holds up after a few months. 2. I wish there was more room in this bag. By the time I put in my computer power cord and wireless mouse, there is not much room for file folders to squeeze in. If you do not transport a lot of files to and from the office every day, this is a great bag."
"I LOVED the look of this bag, and am extremely disappointed in it.I have had this bag for eight months of light, casual use, and one of the handles has come completely off in a manner that cannot be repaired.
For the price, I expected something hardier."