Keeping our communities safe: eBags's response to COVID-19
Tuesday March 17, 2020
To our eBags Community,
In this unprecedented global climate, the health and safety of our associates and customers is top priority at eBags.
To support the worldwide efforts to slow the spread of the Covid-19 virus, we are encouraging all of our employees to work remotely during that period.
We continue to monitor the updates from federal, state and local officials, and are actively following guidance and recommendations from the Centers for Disease Control (CDC). We will provide further updates as the situation continues to develop.
We’re committed to standing by you at this uncertain time. To that extent, you can reach us:
Customer Service Team: We will continue to provide you with exceptional customer service via email and chat. Our Customer Service team is ready to help with your questions. Email firstname.lastname@example.org, chat live by visiting the help center or call us at 1-800-820-6126
eBags.com: Remains open for business but we recognize some deliveries may take a few extra days. We will also allow customers to return items outside of our normal 30 day return window by contacting our customer care team.
Social Media Channels: If you need us reach out. We’re staffed remotely to be able to respond as quickly as possible.
We thank you for your patience and understanding during this extraordinary time. By working together responsibly, we will overcome this challenge. And when the world is ready to travel again, eBags will be ready to join you.
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Note: some TSA folks don't like device sandwiches - so move your iPad to the padded pocket in the front when going through security
External access zipper pocket on the side offers quick access to your powerbrick or cords
Internal organizer for pens, phones, and other small stuff
Napoleon side-entry pocket for access without undoing the flap
Tricot-lined floating pocket protects sunglasses or smartphone
Integrated bag silencers to silence the bag when needing to make a stealth entry
Luggage pass through for attaching to your wheelie companion
Tensioned aluminium hooks for quick and secure closure
Coordinating Strap Pad included
Removable crossbody strap for cross-body stabilization
Timbuk2 cam enables easy fit adjustments with no excess webbing
TSA-compliant; send your bag through security without removing devices
Laptop Compartment Dimensions:
15.7" x 11.8" x 2"
17.13" x 14.37" x 5.12"
2 lbs, 11 oz
400D Nylon Faille
Lifetime against defects in materials or workmanship
Detailed Product Description
A streamlined design and aluminum hooks give this messenger bag a hip, urban-inspired look that's perfect for everyday travel. The Timbuk2 Command Messenger - Medium is made from durable oxford nylon fabric and features a medium sized shape and a flap front design with aluminum hooks, silencers that allow for stealth entry, and a removable crossbody strap that stabilizes the bag during travel. In addition to the main compartment, this messenger bag includes an external zipper pocket to hold a laptop powerbrick or cords and chargers, an internal organizer to hold small accessories, and a padded front pocket to hold your iPad or tablet.
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We'll help you choose the right messenger bag for your everyday needs. Our size ranges are based on the length of the item.
Sized for the bare minimum. Tablet, wallet, phone, keys. Often carried as a handbag.
Sized for lighter loads. Tablet, wallet, phone, water, keys. Sometimes carried as a handbag.
Sized for normal loads. Up to a 15" laptop, tablet, book, papers, a few personal items.
Sized for heavier loads. Up to a 17" laptop, tablet, books, papers, water, umbrella, personal items.
Sized for large loads. Up to a 17" laptop, tablet, books, files, water, umbrella, personal items.
Best of the Best
An item achieves "Best of the Best" distinction when eBags customers give it exceptionally high marks in their post-purchase reviews. In order for an item to be "Best of the Best," it must meet the following criteria:
The overall rating must be 4.5 out of 5 stars or better.
90% or more of customers must say they would recommend it.